"Best Practices, Year 3 Part 2," Northwestern Lake Forest Hospital 5/10
"Image, Ethics and Professionalism," American Association of Orthopedic Executives; Anaheim, CA 5/10
"Keeping Your Cool - Dealing with Difficult People," American Association of Orthopedic Executives; Anaheim, CA 5/10
"Best Practices, Year 3 Part 1," Northwestern Lake Forest Hospital; Lake Forest, IL 2/10
"Best Practices, Year 2 Part 4," Lake Forest Hospital; Lake Forest, IL 12/09
"Hire Right," American Association of Oral Maxillary Surgeons; Toronto, Canada 10/09
"Going Lean," American Association of Oral Maxillary Surgeons; Toronto, Canada 10/09
"Best Practices, Year 2 Part 3," Lake Forest Hospital; Lake Forest, IL 9/09
"Best Practices, Year 2 Part 2," Lake Forest Hospital; Lake Forest, IL 7/09
"Ethics, Professionalism and Image in the Medical Practice," Greenbranch Publishing Audio Conference 7/09
"Prepare Your Front Desk to Wow Your Patients," Illinois State Medical Society (ISMS) 5/09
"Concepts of Lean Healthcare," Rush Copley Medical Center; Aurora, IL 4/09
"Best Practices, Year 2 Part 1," Lake Forest Hospital; Lake Forest, IL 3/09
"Going Lean," American Dermatology Association Managers; San Francisco, CA 3/09
"All That Talk, But What Did You Say?" American Dermatology Association Managers; San Francisco, CA 3/09
"Best Practices, Part 4," Lake Forest Hospital; Lake Forest, IL 12/08
"Building Your 'A' Team," Oakstone Publishing, Webinar Conference 10/08
"Best Practices, Part 3," Lake Forest Hospital; Lake Forest, IL 9/08
"Dealing with Difficult People; Employees, Peers, Patients and Bosses," Greenbranch Publishing; Audio Conference 6/08
"Best Practices, Part 2," Lake Forest Hospital; Lake Forest, IL 5/08
"Keeping Your Cool - Dealing with Difficult Patients," American Society of Ophthalmic Administrators; Chicago, IL 4/08
"Hiring Right the First Time," American Society of Ophthalmic Administrators; Chicago, IL 4/08
"Best Practices, Part 1," Lake Forest Hospital; Lake Forest, IL 3/08
"Patients Come First," Plastic Surgery Administrative Association (PSAA); Baltimore, MD 10/07
"Hiring Right the First Time," Illinois State Medical Society (ISMS); Oak Brook, IL 9/07
"Save the Day; One Minute at a Time," Radiology Business Management Association (RBMA); Nashville, TN 9/07
"12 Things You Can Do Today To Improve Patient Satisfaction," Greenbranch Publishing; Audio Conference; 8/07
"Effective Practice Management," Chicago Medical Society (CMS); Chicago, IL; 3/07
"Improving Patient Satisfaction And Managing Your Time," Greater Chicagoland PAHCOM (Professional Association of Health Care Mangement); Skokie, IL; 3/07